2011-11-28 Calgary More Paypal Issues
Just another PayPal issue to add to the list  ... Where do they find their programmers? Sheesh!
Until the past few weeks, our shipping (from www.ez-robot.com) has always been a generic Mail service. We recently modified the website to query the postal service and obtain the exact price of the parcel. The inventory of each parcel has a weight and dimension, it's all added together to get a shipping quote from the postal service. Well, that worked great!
Except...
We also offer a variety of shipping methods. One being "Expedited US Business". It seems that no matter what we do in the PayPal shipping interface, we can't get it to work. We receive an error message that the parcel dimensions are incorrect. We've tried the same parcel dimensions on the postal website, and it works fine. We even enter the dimensions of the boxes supplied by the postal service.
So, what next? Call PayPal! I haven't had time until today to call. Finally I have a few free minutes and I get a wonderful cheery person on the other end. She acknowledges the issue, and then says I am the first person to have reported it. She then says, it's probably just issolated to today and not to worry. Well, it's been happening constantly for over a week, I say.
She understands and enters a ticket into their IT bug system. She then explains there is no follow-through for openning a ticket. She says that the chance of the bug being fixed depends on the number of customer complaints they receive. Considering I have been the _only_ one to call it in, it's on the back of the list.
The only way I'm going to know if it is fixed is to keep trying everyday until I no longer receive that error - Says the customer service lady in her very cheerful voice.
So, in the meantime I have a lot of extra work to do now. Not only do we try daily to see if it is fixed. But we also have to use the postal service website, which is confusing and prone to timeouts. Maybe Robots are the wrong business for me... I think I'd make a killing if I started a postal service that actually worked. 
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